Privacy Policy

1. Introduction

At FF Compassionate Care, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our website and services.

2. Information We Collect

We collect and process the following types of personal data:

Personal Identification Data: Name, email address, phone number, and postal address.
Employment Information: If you apply for a job, we collect your CV, employment history, and other related details.
Service Usage Data: Information on how you use our website and services.
Communication Data: Messages sent through contact forms, emails, or customer support inquiries.

3. How We Use Your Information

We use the information collected to:

Provide and manage our care services.
Process job applications.
Respond to enquiries and customer support requests.
Improve our website and services.
Send updates and marketing communications (only with your consent).

4. How We Protect Your Information

We implement strict security measures to protect your personal data against unauthorised access, alteration, or disclosure. These include:

Secure data storage and encryption.
Restricted access to personal data.
Regular security audits and compliance checks.

5. Data Sharing and Third-Party Services

We do not sell or rent your personal data. However, we may share your information with trusted third parties under the following conditions:

Legal Compliance: When required by law or regulatory authorities.
Service Providers: To facilitate our services (e.g., IT support, payment processing).
Business Transfers: In case of a merger or acquisition.

6. Your Rights

Under UK GDPR and data protection laws, you have the right to:

Access and obtain a copy of your personal data.
Request correction or deletion of your data.
Withdraw consent for marketing communications.
Restrict or object to data processing in certain cases.

To exercise these rights, please contact us at info@ffcompassionatecare.co.uk.

7. Data Retention

We retain personal data only as long as necessary for service provision, legal requirements, and security purposes. After this period, data is securely deleted.

8. Cookies and Tracking

Our website uses cookies to enhance user experience and track site usage. You can manage cookie preferences in your browser settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: info@ffcompassionatecare.co.uk
Phone: +44 1733 972780
Address: 39 Chapel Street, Standground, Peterborough, Cambridgeshire. PE2 8JF, UK